Executive Team

Meet your dream team.

Results' competitive advantage is our people and culture. With one of the longest-tenured management teams in the industry, we’re experts at driving performance.

Robert Rapp

Chief Executive Officer, Co-Founder

Robert Rapp co-founded Results in 1990, which began providing BPO customer-contact services in 2002. Prior to 2002, Robert co-founded and subsequently sold his mortgage banking and membership services business. Since 2002, and under his leadership, Results has increased its BPO revenues to over $100 million annually. Robert oversees financial reporting, acquisitions, strategic relationships and corporate development. He has an extensive solutions-based and entrepreneurial background and has been partnering with Fortune 500 companies for over 20 years. Robert has a diverse background in finance, business development, mortgages and investments (NASD licenses: Series 63, 27 and 7).

Alec Brecker

President and Chief Operating Officer

Alec Brecker has over 16 years of experience in the outsourcing industry. Alec was co-founder of Communications & Commerce, LLC (CommComm), which had over 2,500 employees when it was sold to Teleperformance USA in 2003. From 2003 to 2005, Alec grew Teleperformance USA’s annual business in excess of $150 million in revenues across five countries and eleven contact centers. Alec joined The Results Companies in January 2006 and provides Results with proven industry experience, leadership and knowledge from managing one of the industry’s largest customer contact companies with multiple offshore facilities. Alec has held long-standing partnerships throughout his career with customer-centric brands such as Apple, Sprint, Microsoft, Priceline and Virgin Mobile.

Dave Ocasek

Chief Information Officer

Dave Ocasek has been with Results for over 19 years and has over 24 years of experience developing inbound and outbound systems solutions including IVR, predictive dialing, ACD, switching and call routing applications. Dave has an extensive background in information systems design and development and is responsible for all aspects of IT relating to Results, including technology, software engineering, systems, database applications, networking, research and development, support and telecom.

Geri Green

Chief Marketing Officer

Geri Green has over 20 years of executive marketing leadership focused on partnership, customer experience design and sales delivery. As CMO, Geri leads Results' brand strategy, business development and product innovation initiatives. Most recently, Geri led Innovation & Product Design for Barclays, including their top partners: Carnival, US Airways, Princess, Travelocity and Priceline. Her past experience with global BPO organizations provides invaluable insight into our business from both a partner engagement and value management perspective.

Angelo Gencarelli

Chief Financial Officer

Angelo comes to The Results Companies as an accomplished business leader. With over 30 years of experience in the financial realm, he's successfully held senior positions at several first-class companies. In his most recent roles, as Senior Vice President of Administration and Chief Financial Officer of Equitrac Corporation, Angelo generated a 220% return to investors and improve EBITA by almost 50%.

Originally hailing from New England, Angelo has encouraged and achieved growth along the East Coast at companies like Applied Theory Corporation and Bess Eaton. His focus lies in financial analysis, strategic planning, financial reporting, cost controls, capital raising, growth management and more. He is a detail-oriented leader with an innovative approach achieving results.

Aaron Fender

Senior Vice President, Operations

Aaron Fender has overall responsibility for the activities and operations of The Results Companies' contact centers. Aaron formulates and administers company policies and processes that allow Results to create an excellent service environment consistent with our clients’ objectives. With over 13 years of senior call center management experience including positions at Toyota Financial Services and Teleperformance USA, Aaron’s expertise includes process optimization, workforce management and contact center operations. Aaron continues to provide the strategic direction for creating a work environment that promotes teamwork, accountability, recognition, mutual respect, and employee satisfaction.

Shannan Bjortvedt

Senior Vice President, Client Services

With Results since 2006, Shannan Bjortvedt has over 15 years of executive call center leadership experience working with companies such as Sprint and Walt Disney World. With a solid understanding of contact center operations, project management and best-in-class sales and service practices, Shannan has led both existing and start-up operations for these and other major corporations. Shannan has a proven track record in implementing sales and service initiatives to deliver results. A graduate from the University of Kansas with a Bachelor of Science in Business, Shannan has implemented strategies that have shaped our clients’ businesses and Results' growth.

Lori Brown

Senior Vice President, Client Services & Delivery Solutions

With Results since 2009, Lori Brown supports the implementation team on the launch of new clients and larger projects for existing lines of business. Lori, along with her team, is responsible for determining each project’s schedule, scope and budget, and fulfilling the specifications to meet our client objectives. In the BPO services industry for the last 14 years, Lori brings a well-rounded business perspective to Results' team. She has a great depth of knowledge in multiple industries, in addition to direct experience managing a contact center with over 700 associates. Having lived offshore in Hong Kong for 2 years, Lori brings a unique outlook to The Results Companies' domestic and offshore operations. Lori continues to work with our new and existing clients to ensure Results' technology is addressing all business needs to support KPIs.

John Harris

Senior Vice President, Business Development

John Harris has had extensive experience in Sales and Sales Management, with specific expertise in Healthcare, Financial Services and Technology. Most notably, Mr. Harris was Vice President of Channel Sales for Lucent Technologies, Vice President of Sales at Convergys, and most recently, Group Vice President of Business Development at APAC. John is responsible for Direct Sales at Results, and his focus is on the Healthcare, Financial Services and Technology verticals. Mr. Harris attended Akron University in Ohio with concentration in English Literature.

Mike Nemer

Senior Vice President, Sales & Business Development

Named to this position in January 2012, Mike Nemer is responsible for the strategic planning and analysis critical to enhancing the business' long-term competitiveness and driving growth. He joined The Results Companies with over 14 years of business development and sales leadership experience in the BPO industry. Most notably, he served as Vice President of Business Development at ePerformax and Senior Vice President/General Manager at GiftCertificates.com. He started his career in the BPO space at SITEL Corporation where he played a foundational part during their explosive growth from 1995 to 2007 – moving up the ranks in responsibility starting as the Vice President of Business Development and eventually heading up their North America and off-shore business as COO. Mike was also part of the executive team that led SITEL’s successful integration with Client Logic. He brings a combination of organized thinking and a can-do attitude that is critical to the success of our sales organization.