Global FootprintFrom expanding existing locations to opening new dedicated facilities and developing client-specific solutions, Results has the necessary resources and experience to seamlessly respond to our clients’ growth opportunities. With strategically located contact centers located throughout the continental United States, Dominican Republic, Mexico and the Philippines, each is equipped with PC-based, Internet-capable workstations, state-of-the-art quality assurance, and an experienced management team. Designed with growth in mind, each center has the ability to facilitate rapid expansion needs.
Domestically, our ability to locate our call centers in non-metropolitan areas has significantly reduced our overall attrition, providing our clients with a more stable workforce and allows them to become true "program champions." Our clients are able to take advantage of more mature and seasoned CSR’s, more community support, and stronger work ethic.
Results has located its domestic call centers in non-metropolitan communities, where small town values, courtesy and empathy are a way of life. The Results Companies’ has strategically established our US call centers in the following locations: Virginia (Stuart and Galax), Missouri (Lebanon), Kansas (Salina), Iowa (Spencer) and other centers in similar small town communities.
Near-shore, Results has call centers in Santo Domingo, Dominican Republic and in Hermosillo, Mexico. Results places a tremendous amount of emphasis on ensuring that our near-shore CSR’s have exceptional English dialect along with clear, crisp and articulate voices. Our near-shore and off shore facilities are chosen for their cultural affinity to the United States, and our agent selection is very stringent to ensure they can provide the voices of our clients no matter where they are located.