Results-At-Home-Associate (RAHA) Results' at Home Associate solution (RAHA) provides clients increased flexibility and reduced operator costs, while maintaining unparalleled customer care.
Results RAHA solution provides our clients with access to a widespread network of high quality associates across the United States. All of our home agents are carefully selected and rigorously trained on our client's services and customer contact practices to provide superior results. Our performance-oriented compensation program gives our home-based agents a vested interest in our client’s success and motivates them to continually provide an exceptional level of customer service and achieve a higher service or sales level.
RAHA agents are equipped with the resources of our global corporation, allowing home agents at multiple locations to work together as a single "virtual" call center, in which every call receives consistent call handling and every agent experiences equitable workload balancing. While these agents work from home, they have access to Results' industry experience and cutting-edge technology. Our home agents are supported by the same technology used in our customer contact centers, which includes our predictive dialer, ACD skill-based routing system, inbound/outbound dialer switch, digitized recording, video screen capture and interactive scripting system. This ensures optimal performance and enables our clients to be comfortable knowing that every call will be handled by a skilled agent, no matter where the call is being answered. Our online real-time reporting system, combined with a dedicated account management team, continually monitors the performance of our home agents as if they were working in one of our customer contact centers.