Results takes great strides to ensure that our clients' proprietary information is held in the strictest of confidence at both the data security and call center level. Results works with many financial institutions as well as healthcare providers and must maintain strict compliance with many Federal and State regulators such as OCC, FTC, FCC, HIPAA, Graham-Leach-Bliley, PCI, and Sarbanes-Oxley.
Data and Physical Security- Centralized NOC(s) for all points of termination
- Data stored in redundant databases with secure key card access entry points
- Routers and circuits partitioned by client to ensure no blending of data
- Site PC and Data Security
- PC's can be "hardened" at BIOS level
- All external devices removed/restricted (USB/CD Drives)
- No data is stored on agent PC
- Secure Point to Point connectivity to client third party databases
- PC's connected to Cisco firewalls and equipped with Norton Anti-virus software
- Data transmission
- Sent via various cryptology methods: VPN w/IIIDES, PGP
