Best Technology Innovation WinnerThe Results Companies selected as Top Winner for Best Technology Innovation - 2010 Top Ranking Performers Award - Americas, ContactCenterWorld.com
With almost 1000 entries submitted for the 2010 Top Ranking Performers Awards, we are proud to announce being a Winner for the Best Technology Innovation award for the development of our unique customer experience management call guide tool. Results’ ReadiCall© system is a desktop knowledge and call flow tool that provides the structure, verbiage, guidance and optimal call handling processes that are often not available to Agents handling inbound customer service programs. This well-tested system allows our clients to reduce handle time, increase first call resolution, decrease hold times, and ultimately improve customer satisfaction. Agents are provided with optimal questions to ask at appropriate points of every call, enabling them to unearth all the essential information needed to get to the root of a problem and ultimately solve it in the shortest time. By delivering a consistent, customized and solution-oriented call structure, we have been able to enhance the customer’s experience. This recognition demonstrates Results’ commitment to our mission to create innovative solutions, foster thought-leadership and deliver best in class service.
