What Our Clients SayFor over 20 years we have received numerous recognitions and client accolades for not only the results generated on programs, but also for the upright way that we conduct business and the level of quality we deliver.
Results has consistently led in the Key Performance Indicators (KPIs) that measure our clients' goals. These include items such as conversion, customer satisfaction scores, average handle time, and first call resolution. Results is able to accomplish this feat because of the company's decision to employ a business model that improves upon the approach favored by the majority of large call center firms.
Among our current clients, Results is recognized as the premium service provider, outperforming many of the larger, more traditional contact centers. With a reputation for delivering performance with quality, our clients set higher performance standards by our ability to continually deliver increased sales and conversion rates, lower cancellation rates, lower cost per order and higher customer satisfaction levels.
Results' clients continue to be the best reference for Results’ customer contact service quality and performance history. Results continues to differentiate ourselves from our competitors and strengthen relationships’ with our client’s customers through innovative processes and system. As a benefit of Results’ services, our clients continue to renew contracts and expand their service capacity year after year.
Gary Parsons, Chairman, XM Satellite Radio
"With so many customers, we depend enormously on call centers like The Results Companies. They provide a vital link between XM and our customers across the U.S. and they are the voice and heart of XM. We want to thank Results for the great work the company is doing. They are making a positive impact on our customers and in the communities they serve."
Congressman Rick Boucher, 12th District Virginia
"The Results Companies exhibit essential values that are key to operating a successful business. They take an active role in the communities in which they are located and provide employees with true career path opportunities, while performing a high quality service for their client partners. They are a prime example of the success an organization enjoys when it keeps a proper focus on its two most valuable assets - its people and its clients."
Michael Holohan, Executive Vice President of WellCare
"In November 2006 our call centers were awarded the prestigious JD Power & Associates award for customer service. We attribute a great part of this success to The Results Companies and its interactive scripting."
USRobotics
"As a global provider of products, it was important for us to serve our customers with local language support. Results was able to offer our customer technical support in 8 languages all out of one site. This was a huge success for us as we saved money and increased our customer satisfaction. The team at Results has been a terrific partner for our organization."