Solutions
Products
Start harnessing the power of hello.
To succeed in today's highly competitive, customer-driven economy, it’s essential to deliver contact solutions that add value to the relationships between our clients and their customers. That's where Results' industry experience and customized business services can make a difference. We use our understanding of the science of a successful call to make sure your customers enjoy superior service every time. Results believes it's our business to know your business. From strategy to back-end support, we partner with our clients to give you the advantage of consistent quality.
Services
This is the difference between business and show business.
As a full-service call center technology provider, Results is one of the fastest-growing international providers of Business Process Outsourcing (BPO) solutions exclusively focused on partner branded support worldwide. Results provides a full range of customer experience management services through 4,400 agents via phone, email, web-chat and social media to a client base that includes many high-visibility Fortune 500 consumer brands.
Call Center Approach
The Results Companies call center approach is centered on your customers' experience. We truly believe that the most important people to a company are its customers. And, in turn, the most important people to those customers and prospects are the agents who handle their phone calls, respond to their questions and solve their problems. As the voice of our partners, we recognize the importance of providing a seamless, transparent and exemplary brand experience.
Technology
It’s never too late to be the cream of the crop.
Practice makes perfect. And we practice 25/8. Our technology services are a perfect example of how this work ethic pays off. With our more than 20 years of experience, you’ll get service from some of the most advanced call centers in the world.
Security
Every superstar needs a bodyguard.
Your safety is as much of a priority as your success. We take great strides to ensure your proprietary and confidential information assets are protected to ensure their availability, confidentiality and integrity. We work with many financial institutions as well as healthcare providers and must maintain strict compliance with many Federal and State laws, regulations and standards. Examples include:
- Health Insurance Portability and Accountability Act (HIPAA) of 1996
- Payment Card Industry Data Security Standard (PCI DSS)
- Gramm-Leach-Bliley Act of 1999
- Telemarketing and Consumer Fraud and Abuse Prevention Act
- Telephone Consumer Protection Act of 1991
- Rules, regulations, and orders of the Federal Trade Commission ("FTC") and the Federal Communications Commission ("FCC"), including the Telemarketing Sales Rule
