Social Media Platform
Service and Technology
Results has partnered with OIX2 to offer a social media support technology platform in combination with operational, development and quality assurance expertise. Our unique approach delivers superior customer service through the newest of communication channels.
Results' agents respond online to customers’ concerns quickly, accurately and in a way that ensures maximum satisfaction. The result is a program that accomplishes the ultimate goal of business social media – to bolster brand image and integrity.
Agents use a social media management technology platform that:
- Aggregates all social media activity from all sources
- Measures the activity by sentiment, issues and importance
- Queues the activity to reduce response time and improve productivity
We use social media to help our clients improve and cement their relationships with their customers by addressing their concerns and enhancing their experiences. Your customers are already using social media – we make sure you’re right alongside them.